Refund policy
Policy on Returns and Refunds
Our 14-day return policy states that you have 14 days after receiving an item to request a return.
Return shipping costs are to be borne by the User.
To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@pallyvintagecloset.com. Returns should be shipped to the provided address.
If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
If you have any questions about returns, please contact us at any time at info@pallyvintagecloset.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you have received the wrong item. This will allow us to assess the problem and ensure it is resolved.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). In addition, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns of promotional items or gift cards.
Replacements
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-Day Cooling-Off Period for the European Union
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party designated by you, take physical possession of the last item in the order.
Refunds
As soon as we have received and inspected your return, we will notify you whether or not the refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@pallyvintagecloset.com.
Returns and Refunds Policy
Our 14-day return policy states that you have 14 days from the date you receive an item to request a return.
You are responsible for the return shipping costs.
To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need your receipt or proof of purchase.
To initiate a return, contact us at info@pallyvintagecloset.com or submit a return request directly from your account: https://account.pallyvintagecloset.com
Returns must be shipped to the address we provide.
If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.
If you have any questions about returns, please contact us at any time at info@pallyvintagecloset.com.
Damage and Issues
Inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This will allow us to assess the issue and ensure it is resolved.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), made-to-order products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
Store Credit as an Alternative to a Refund
As an alternative to a refund of the amount paid, customers have the option to request store credit to use toward future purchases on our website. If you wish to choose this option, simply let us know when you request the return.
Refunds
As soon as we have received and inspected your return, we will notify you whether or not the refund has been approved. If approved, you will automatically receive the refund via your original payment method within 10 business days. It may take some time for your bank or credit card issuer to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@pallyvintagecloset.com.