Products & Services
What second-hand luxury brands can I find on your website?
On our website you will find internationally recognized second-hand luxury brands, such as Gucci, Prada, Louis Vuitton, Chanel and many others.
How do you guarantee the authenticity of the luxury products sold on your site?
We ensure the authenticity of our products through accurate checks and collaborations with industry experts. In most cases, we provide the dust bag and original box with tags and invoice; otherwise, we can proceed with verification through third-party applications (e.g., Pragma Arte, Vestiaire Collective, Entrupy), if requested.
Do you also have a physical store?
No, we started as an online store, so the website is our main channel. However, we often host private events and live pop-ups, and we always share all the information via our social media channels, so you can participate. Finally, for residents of Florence, it is possible to visit the showroom by appointment.
What is the condition of the products you sell on your website?
Our second-hand products are carefully selected and sold in excellent or like-new condition, ensuring the highest quality. This also applies to vintage items, which are more likely to show signs of age.
How can I ensure the sizes meet my requirements?
We provide detailed size guides for each product and are available to offer personalized assistance if you have any doubts about which size to choose.
What are the advantages of purchasing from your e-commerce site?
Buying vintage or pre-owned luxury brands on our website allows you to save significantly compared to the original retail price. We always strive to guarantee the most competitive price on the market for each of our products. Furthermore, you will contribute to the environment by giving new life to unique items and accessories with a story to tell.
Can I sell my used luxury items on your website?
Absolutely! We also offer a Selling Service for pre-owned luxury items. Contact us for more information on how to sell your items on our site.
Payments
What payment methods do you accept on your e-commerce site?
We currently accept payments via credit/debit card (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, Apple Pay, Google Pay, Klarna, and Heylight.
Can I pay for my pre-owned luxury purchases in installments?
Pally Vintage Closet offers the option to pay in installments through third-party services, including Klarna, PayPal, and Heylight.
How can I be sure my payment is secure?
Payments are processed by Shopify Payments, which ensures payment security through SSL encryption and compliance with PCI DSS regulations to protect sensitive customer data.
Shipping
What are the available shipping options for my purchases?
We offer standard shipping service in Italy, the European Union, Switzerland, the United Kingdom, the United States, Canada, Australia, New Zealand, and Japan.
Can I track my shipment?
Yes, once your order has been shipped, you will receive a confirmation email with the tracking number. You can follow your package's journey until delivery.
What is the estimated delivery time for shipments?
Delivery time depends on your location. Typically, standard shipping takes between 3 and 5 business days for domestic deliveries. For other geographical areas, it may take 7 to 10 days.
Do you offer international shipping for your products?
Certainly, we currently ship internationally to the UK, US, Switzerland, Canada, Australia, New Zealand, and Japan.
Refunds and Returns
What is the return policy for items purchased on your website?
We accept returns within 14 days of the delivery date. Items must be in the same condition as received, with original tags and packaging.
What happens if the returned item does not comply with the return policy?
Items returned not in compliance with the return policy will be sent back to the customer at their expense. We recommend carefully reading the Return Policies before proceeding.
What is the process for requesting a return on your website?
To initiate the return process, you must contact our customer service within 14 days of delivery. We will guide you through the procedure.
Is it possible to get a full refund for a returned item?
Once we receive and verify the returned item, a full refund will be issued, excluding return shipping costs, which will be borne by the buyer. The refund will be processed using the same payment method used for the purchase.
What if I receive a damaged item?
In case of receiving a damaged item, please contact our customer service immediately for assistance. We will provide you with instructions on how to proceed and promptly resolve the situation.
Who is responsible for return shipping costs?
Return shipping costs are borne by the customer.
Do Not Sell or Share My Personal Information
Your privacy matters to us. As outlined in our Privacy Policy , we collect certain personal information through your interactions with our website, including cookies and similar tracking technologies. We may share this data with third parties, such as advertising partners, to provide personalized ads and enhance your online experience.
Under certain US state privacy laws, sharing personal data for targeted advertising may be considered a "sale" , "sharing" , or "targeted advertising" . Depending on your location, you have the right to opt out of these activities.
How to Opt Out
- Click "Opt Out" to stop your browser from sharing personal data.
- Check the box and enter your email to extend this opt-out to your customer account.
If your browser supports Global Privacy Control (GPC) and you have it enabled, we will automatically process your request as an opt-out where required by law.