FAQ - Frequently Asked Questions
Products and Services
What pre-owned luxury brands can I find on your site?
A: On our site you will find internationally recognized pre-owned luxury brands such as Gucci, Prada, Louis Vuitton, Chanel and many others.
How do you guarantee the authenticity of the luxury products sold on your site?
A: We ensure the authenticity of our products through thorough checks and collaboration with industry experts. In most cases, we provide a dustbag and original box with tags and invoice. Otherwise, we can verify the authenticity using third-party applications (e.g., Pragma Arte, Vestiaire Collective, Entrupy) if requested.
Do you also have a physical store?
A: No, we started out as an online store, so the website is our main channel. However, we often host private events and live pop-ups. We share all the information on our social media channels so you can participate. Finally, those living in Florence can visit the showroom by appointment.
What are the conditions of the products you sell on your site?
A: Our pre-owned products are carefully selected and sold in excellent or like-new condition, guaranteeing the highest quality. This also applies to vintage items, which are more likely to show signs of age.
How can I be sure that the sizes match my needs?
A: We provide detailed size guides for each product and are available to provide personalized assistance if you are unsure about which size to choose.
What are the advantages of purchasing from your e-commerce site?
A: Buying vintage or pre-owned luxury brands on our site allows you to save significantly compared to the original retail price. Plus, you'll be helping the environment by giving new life to unique garments and accessories with a story to tell.
Can I sell my used luxury items on your site?
A: Absolutely! We also offer a pre-owned luxury clothingsales service . Contact us for more information on selling your items on our site.
Payments
What payment methods do you accept on your e-commerce site?
A: We currently accept payments by credit/debit card (Visa, Mastercard, American Express, Maestro, UnionPay), PayPal, Apple Pay, and Google Pay.
Can I pay for my second-hand luxury purchases in installments?
A: Pally Vintage Closet offers the option to pay in installments through third-party services, including Klarna and PayPal. You can also pay in installments through Vestiaire Collective and Depop.
How can I be sure my payment is protected?
A: Payments are handled by Shopify Payments, which ensures secure payments through SSL encryption and compliance with PCI DSS regulations to protect sensitive customer data.
Shipping
What shipping options are available for my purchases?
A: We offer standard shipping to Italy and the European Union, but we'd like to expand the service internationally soon.
Can I track my shipment?
A: Yes, once your order has shipped, you'll receive a confirmation email with your tracking number. You'll be able to track your package until it reaches you.
What is the estimated delivery time for shipments?
A: Delivery times depend on your location. Standard shipping typically takes 3 to 5 business days within Italy. For other geographic areas, it can take 7 to 10 days.
Do you offer international shipping for your products?
A: We currently only ship within the European Union via this site. If you're outside the EU, you can still purchase our products on Vestiaire Collective or Depop.
Refunds and Returns
What is your return policy for items purchased on your site?
A : We accept returns within 14 days of delivery. Items must be in the same condition as received, with original tags and packaging.
What happens if the returned item does not comply with the return policy?
A: Returned items that do not comply with the return policy will be returned to the customer at their expense. We recommend that you read the Return Policies carefully before proceeding.
What is the process for requesting a return on your site?
A: To initiate the return process, you must contact our customer service within 14 days of delivery. We will guide you through the process.
Can I get a full refund for a returned item?
A: Once we receive and inspect the returned item, a full refund will be issued, excluding return shipping costs, which will be paid by the buyer. The refund will be issued using the same payment method used for the original purchase.
What happens if I receive a damaged item?
A: If you receive a damaged item, please contact our customer service immediately for assistance. We will provide you with instructions on how to proceed and promptly resolve the situation.
Who pays the return shipping costs?
A: Return shipping costs are the responsibility of the customer.
Disclaimer
Pally Vintage Closet is not associated or affiliated with any of the brands featured in the store. All intellectual property rights and copyrights are reserved by the brand owners.
The photographs that make up this store are of non-counterfeit items and actually held at the second-hand shop that owns this profile.
For any other questions or inquiries, please fill out the form below and we'll get back to you as soon as possible!