FAQ - Frequently Asked Questions
Disclaimer
Pally Vintage Closet is not associated or affiliated with the brands featured in the store. All intellectual property and copyright rights are reserved by the brand holders.
The photographs that make up this store are of non-counterfeit items actually held at the second-hand shop that owns this profile.
For other questions or curiosities, fill out the form below, and we will reply as soon as possible!
Shop
How do you select your vintage items?
Each item is hand-picked by our team. We look for quality pieces, with character and history. Only items that pass our selection make it into the store.
Are the products authentic?
Yes, all our items are original, carefully selected, and almost always come with proof of purchase or certificates of authenticity. We do not sell replicas or "vintage-style" items.
How often do you add new articles?
We update our catalog regularly. We recommend following us on social media or subscribing to our newsletter to stay informed about new arrivals.
Can I visit you in person?
We are currently an online-only store. Our entire selection is available on this website. However, we often hold live events in exclusive venues and hotels in Tuscany and various Italian cities, follow us on social media to stay updated!
Payments
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal, and other methods available at checkout, including any installment payment options.
Is payment secure?
Yes, all transactions are protected by SSL encryption. Your payment details are never stored on our site.
Can I pay in installments?
It depends on the chosen payment method. Please check the available options directly at checkout.
Will I receive a receipt?
You will automatically receive an order confirmation email with a summary of your purchase. We issue electronic invoices upon request, as we are a flat-rate VAT company.
Shipments
How much is shipping?
Shipping costs are borne by the user and vary depending on the destination and weight of the package. The exact cost is calculated at checkout before payment.
How long does it take to receive my order?
For Italy, delivery generally takes 3–5 business days via Poste Italiane. For international shipments, delivery times vary depending on the destination country.
Do you ship worldwide?
Yes, we ship across Europe and to many other countries including the UK, Switzerland, USA, Canada, Australia, New Zealand, Japan.
Will I receive a receipt?
You will automatically receive an order confirmation email with a summary of your purchase. We issue electronic invoices upon request, as we are a flat-rate VAT registered company.
Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a tracking number via email to follow its delivery.
Returns and Refunds
Can I return an item?
We accept returns within 14 days of order receipt, provided the item is in the same condition as received: unwashed, unworn, and with all tags intact.
How do I start a return?
Contact us via chat or email before shipping any items. We will provide you with instructions on how to proceed correctly.
Am I responsible for the return shipping costs?
Yes, unless there is an error on our part or a defective item that was not reported, return shipping costs are the customer's responsibility.
When do I get my refund?
Refunds are processed within 5-7 business days of receipt and verification of the returned item.
Other
How can I contact you?
You can write to us via the shop chat or send us a message from the Contact Us page. We respond as soon as possible during business hours.
Can I request specific items?
You can let us know your preferences via our social media channels or by email. While we cannot guarantee availability, we always take customer requests into consideration.
Do you offer gift cards?
Not at the moment, but we can make exchanges; please contact customer support.
When will I receive my refund?
Refunds are processed within 5–7 business days of receipt and verification of the returned item.
How can I stay up-to-date on the news?
Sign up for our newsletter or follow us on social media to always be the first to know about new arrivals and promotions.